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Warranty
Effective as of May 01, 2006
Who is Covered?
All warranties in this Limited Warranty Guide are given only to the original retail purchaser of our product. Our warranties are not transferable.
What is Covered and For How Long?
The limited warranties described at right are subject to the product applications, limitations, disclaimers and exclusions described below and are effective for floors purchased after May 1, 2006. All warranties run from the date of retail purchase for the applicable period described below.
What Are You Responsible For Under Our Warranties?
To be covered under our warranties (except under the Pre-installation Defects Warranty) you need to retain your sales slip and make sure that the flooring is properly installed in accordance with our installation instructions provided with the flooring. To be covered under our Lifetime Subfloor Moisture Protection Warranty, keep your proof or pre-installation moisture test results and sales slip confirming use of our recommended adhesives. To be covered under our Radian-heated Subfloor Warranty, keep the flooring surface at or below 85º F (29º C) and the relative humidity between 35% - 55%. You must also properly care for your new floor using our easy-to-follow maintenance instructions at the end of this guide. We recommend that you use only our specially formulated floor care products to preserve your flooring. Use of floor care products other than those we have specially formulated for use on our flooring products may damage your floor and void this warranty.
What Will We Do If Any Of The Covered Events Occurs?
If any of the covered events listed in this guide occurs within the warranty periods specified for the respective flooring product, we will recoat, refinish, fill or furnish comparable flooring (of our manufacture and of similar color, pattern and quality), for either the repair of the defective area or the replacement of the floor, at our option. In the unlikely event that we are unable to correct the problem after a reasonable number of attempts, we will refund the portion of the purchase price for the section of failed flooring. If your floor was professionally installed, we will also pay reasonable labor costs for the direct repairs or replacement within the first five years of the warranty period, or the length of the warranty period, whichever is less. These warranties do not include removal or replacement of cabinets or other fixtures.
For our products with the Lifetime Subfloor Moisture Protection Warranty, we will replace or repair such flooring no more than once, which is your exclusive remedy under this warranty. If the replacement or repair fails in the same manner a second time, the site conditions will be deemed unacceptable for the installation of our hardwood floors.
These are the exclusive remedies under this warranty if a defect or other warranted condition occurs. We reserve the right to verify any claims or defect by inspection and have samples removed for technical analysis.
What Is Not Covered By These Warranties?
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Wood flooring installed in full bathrooms with a shower or tub.
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Damage caused by fire, flooding, and other natural disasters and Acts of God.
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Damage caused by negligence, accidents, misuse or abuse.
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Damage caused by vacuum cleaner beater bar or hard heads (see Care and Maintenance Guidelines).
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Damage caused by appliances, furniture and casters (see Care and Maintenance Guidelines).
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Damage caused by cutting from sharp objects (see Care and Maintenance Guidelines).
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Reduction in gloss, scratches or indentations due to sand, pebbles or other abrasives, pets, insects, construction traffic, or failure to maintain the floor as required (see Care and Maintenance Guidelines).
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Color, shade or texture variations between samples, printed color photography or replacement flooring and the actual material.
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Color variations between flooring and/or samples and other flooring or wood products, which you wish to match (e.g., cabinets, stair railings, trim, etc.).
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Deficiencies related to subfloor/floor joist assemblies, subfloor preparation materials, and fasteners including, but not limited to, uneven subfloor surfaces, floor deflection or voids in the subfloor.
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Noises (squeaks, etc.) associated with anything other than the mismanufacture of the flooring.
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Naturally occurring wood characteristics such as variations in grain, color, mineral streaks and knots.
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Changes in color due to exposure to sunlight and age.
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Natural expansion and contraction resulting in separation between boards or damage caused by low or excessive humidity.
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Products designated as "thrift'', "antique", "tavern", "bargain", "cabin grade", "seconds", "economy grade", "rustic", "close-out", "off-goods", or "non-standard". Such products are sold "AS IS".
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Floors that are installed in other than owner-occupied or tenant-occupied residences.
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Commercial installations of residential products.
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Construction or installation-related damage.
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Floors damaged or adhesive breakdown caused by subfloor moisture or water damage, including without limitation, due to broken or leaking water pipes, flooding, wet-mopping spills, or weather conditions.
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Installation defects, including installations made: (i) in violation of applicable state or local housing or building codes, or (ii) contrary to written instructions furnished with the product.
NOTE: YOU AND YOUR INSTALLER ARE RESPONSIBLE TO INSPECT FLOORING PRIOR TO INSTALLATION. WE ACCEPT NO RESPONSIBILITY FOR LIABILITIES, CLAIMS OR EXPENSES, INCLUDING LABOR COSTS, WHERE FLOORING WITH VISIBLE DEFECTS HAS BEEN INSTALLED.
What Is Excluded From These Warranties?
None of our installers, retailers, distributors or employees has the authority to alter the obligations, limitations, disclaimers or exclusions under any of our warranties.
WE EXCLUDE AND WILL NOT BE LIABLE FOR OR PAY INCIDENTAL, CONSEQUENTIAL OR SPECIAL DAMAGES UNDER OUR WARRANTIES. By this we mean any loss, expense or damage other than to the flooring itself that may result from a defect in the flooring. Our limited warranties constitute the only express warranties for the product purchased.
TO THE EXTENT PERMITTED BY LAW AND FOR ALL NON-CONSUMER PRODUCT, ALL WARRANTIES OTHER THAN OUR LIMITED WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE DISCLAIMED. IF ANY IMPLIED WARRANTY ARISES UNDER STATE LAW, ANY AND ALL IMPLIED WARRANTIES (INCLUDING ANY WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE) ARE LIMITED IN DURATION TO THE DURATION OF THIS WRITTEN WARRANTY, TO THE EXTENT ALLOWED BY LAW.
SOME JURISDICTIONS DO NOT ALLOW EXCLUSION OR LIMITATIONS OF INCIDENTAL OR CONSEQUENTIAL DAMAGES OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.
THESE WARRANTIES GIVE YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION.
What Should You Do If You Have A Problem?
We want you to be happy with your floor purchase. If you are not, call your retail store first. They can answer your questions and, if necessary, start to process a claim. If you have further questions, please contact us at:
Armstrong Floor Products Claim Center
P.O. Box 3001
Lancaster, Pennsylvania 17604-3001
1 800 233 3823
PLEASE KEEP YOUR SALES RECEIPT. INFORMATION REGARDING THE CLAIMED DEFECT AND DATE AND PROOF OF PURCHASE MUST BE PROVIDED.
20 Year Warranty
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We warrant that the covered products, in their original manufactured condition, will be free from defects in grading, lamination and assembly for as long as you (the original purchaser) own the floor.
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We warrant to you (the original purchaser) that for 20 years, the finish on the covered product will not wear through, and that the finish will not separate from the wood flooring under normal household use when maintained in accordance with our recommended maintenance guidelines.
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We warrant that the covered products meet our quality standards. You or your installer should carefully inspect the products before installation for any milling, dimension or visual defects. Any uncut pieces that appear to have defects should be returned to the original place of purchase; those pieces that do not meet our specifications will be replaced. Since wood is a natural product, there will be natural variations in color, tone and grain that are not covered by this warranty. The pre-installation warranty expires upon installation.
Care and Maintenance Guidelines for your Bruce® Hardwood Floor
Initial Care:
For Bruce Dura-Luster®, Dura-Luster Plus and Permion® Finish Floors
Following installation, clean with Bruce Hardwood & Laminate Floor Cleaner (formerly Bruce Dura-Luster No-Wax Floor Cleaner). If the floor was glued down, remove any residual adhesive with the appropriate adhesive remover.
For Bruce Dura-Satin Finish Floors
Following installation, darker shaded floors should be waxed with Bruce Dark ''n'' Rich® and light shaded floors should be waxed with Bruce Lite ''n'' Natural®.
Ongoing Routine Care and Maintenance:
For Bruce Dura-Luster, Dura-Luster Plus and Permion Finish Floors
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Vacuum, sweep or dust mop your floor once a week, or more if needed. The vacuum head must be brush or felt, and a wand attachment is preferable. Do not use vacuums with beater bars or hard heads. A Bruce swivel-head mop with soft cover is also highly recommended to eliminate finer particles of grit and dirt that can act like sandpaper on hardwood floors.
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Spills and tracked-in dirt should be wiped up immediately. For spot cleaning, apply Bruce Hardwood & Laminate Floor Cleaner onto a clean cloth and rub onto the spot. Never apply wax treatments to your urethane-coated floor.
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Regularly clean the floor with Bruce Hardwood & Laminate Floor Cleaner and a Bruce swivel-head mop with soft cover. Spray the floor cleaner directly onto the floor or on the mop cover. DO NOT allow excess Bruce Hardwood & Laminate Floor Cleaner to remain on the floor's surface. Excess liquid may damage the fiber of the floor.
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NEVER CLEAN OR WET MOP WITH WATER. Water may permanently damage the floor.
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Never use any of the following products (or products similar in nature) on your floor: ammonia-based cleaners, acrylic finishes, wax-based products, detergents, bleach, polishes, oil soap, or acidic materials such as vinegar. Many of these products can pit or etch the finish of your flooring or prevent the proper use of recommended maintenance materials.
For Bruce Dura-Satin (Wax) Finish Floors
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Sweep or vacuum the floor to remove loose dirt before it can scratch or be ground into the floor's surface
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Wax the floor once or twice a year, about as often as you would shampoo your carpet.
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DO NOT use Bruce Hardwood & Laminate Floor Cleaner (formerly Bruce Dura-Luster No-Wax Floor Cleaner) on wax finish floors.
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NEVER CLEAN OR WET MOP WITH WATER. Water may dull the finish and permanently damage the floor.
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Do not use any wax or cleaner that must be mixed with water such as oil soap, as this may ruin your floor and result in a loss of warranty.
For all Bruce Hardwood Floors
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Area rugs are recommended in front of kitchen sinks, at all pivot points and within high-traffic areas. Do not use rugs with solid rubber or vinyl backings. The rugs must be made of a breathable material to prevent moisture entrapment.
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Use interior and exterior doormats at all entrances to collect dirt and moisture and prevent it from being tracked onto the floor.
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Protect your floor from direct sunlight. Use curtains and UV resistant film on large glass doors and windows. Move area rugs occasionally as they block sunlight and may give the appearance of discoloring under the rug.
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Keep animal nails trimmed to minimize finish scratches.
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Do not damage your floor with shoes having heel taps or sharp objects protruding from the sole such as rocks, exposed nails and gravel.
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Avoid walking on wood floors with spike- or stiletto-heeled shoes. Spike or stiletto high-heels must be properly maintained to prevent damage from the steel heel support. Bruce will not accept claims from damages which arise from such exposure.
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Do not roll or slide heavy objects directly upon the floor. When moving appliances or heavy furniture, consider laying a protective covering on your floor and gently "walk" the item across it. Carpet or cardboard is not adequate to prevent surface compression scratches.
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Use Bruce Floor Protector Pads under all furniture and make certain to keep them clean and well maintained.
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Certain types of casters on furniture may damage hardwood flooring. Barrel-type caster wheels or wide, flat glides are best for protecting your hardwood floor. If your furniture does not have the right type of caster, we recommend that you change them.
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Replace hard, narrow furniture rollers with wide rubber rollers.
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Keep the relative humidity in your home between 35% and 55%.
Periodic Care for Bruce Dura-Satin (Wax) Finish Floors:
Buffing your hardwood floor between waxing will restore the original sheen. Large, heavyweight buffing machines impart a much higher sheen to wax finish than small, lightweight machines. Use a fiber bristle brush attachment only. It may be desirable to wax the floor slightly more often in drier climates, during the winter, and in heavy traffic areas.
Quick-Fix Tips:
For Bruce Dura-Luster, Dura-Luster Plus and Permion Finish Floors
Spots Caused by Food/Water/Animals
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Apply Bruce Hardwood & Laminate Floor Cleaner (formerly Bruce Dura-Luster No-Wax Floor Cleaner) to a clean soft cloth.
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Rub the area to remove the spot or stain.
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More stubborn spots may require additional cleaning with Bruce Clean ''n'' Strip, followed by cleaning with Bruce Hardwood & Laminate Floor Cleaner.
Grease/Lipsitck/Crayon/Ink Spots/Rubber Heel Marks
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Apply Bruce Cleaner to a clean soft cloth.
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Rub the area to remove the stain or spot.
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If stain remains, rub with a cloth dampened with Bruce Clean ''n'' Strip and follow by cleaning the area with Bruce Hardwood & Laminate Floor Cleaner.
Chewing Gum/Candle Wax
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Apply a sealed plastic bag filled with ice on top of the deposit.
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Wait until deposit becomes brittle enough to crumble off.
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After deposit has been removed, clean entire area with Bruce Hardwood & Laminate Floor Cleaner.
Minor Abrasions/Scratches
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Use a Bruce Touch-Up Kit, that blends with your factory stained floor color, in smaller areas.
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Apply Bruce Fresh Finish™ or Bruce Low Gloss Fresh Finish when larger areas are reconditioned.
Deep Scratches/Gouges
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Individual planks, strips or parquets that are heavily gouged or damaged can be replaced.
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If needed, the entire floor can be refurbished by applying one or more coats of Bruce Fresh Finish or Bruce Low Gloss Fresh Finish.
Bruce Recommended Floor Care Products
Bruce Fresh Finish: Fresh Finish is an easy do-it-yourself touch-up for all urethane-finished floors. A great alternative to sanding and recoating, it restores the original gloss level of your floor even after years of traffic and wear. Another recommended urethane top-coat is Armstrong Restore. Fresh Finish and Restore are available in two gloss levels - regular gloss for semi to high gloss floors and low gloss for ultra low to low gloss floors.
Bruce Clean ''n'' Strip: A cleaner specifically designed for the removal of petroleum-based stains and spills. Used for removal of rubber heel marks, grease, wax and asphalt. Simply apply to a clean, dry cloth and wipe the stain free from the finish. Another appropriate spot cleaner/wax remover is Armstrong Wipe Clean.
Bruce Hardwood & Laminate Cleaning System: A convenient cleaning kit with all the components for hassle-free cleaning of all urethane-finished floors. Kit includes one hardwood and laminate floor cleaner; one swivel-head mop that collapses for easy reach under furniture and appliances and two microfiber mop covers that are machine washable. The Armstrong Hardwood & Laminate Cleaning System kit may also be used.
Bruce or Armstrong Replacement Mop Covers: Soft, absorbent, replaceable mop covers are available for quick and easy replacement on the swivel-head mops. Covers are machine washable.
Touch-Up Kit: Used for blending scratches and nicks on Bruce hardwood floors. The kit contains touch-up markers and filler sticks that blend with Bruce factory-finished stains plus complete instructions and materials to easily repair many problems.
Acrylic Filler: Designed to conveniently fill gaps, small openings and broken edges. Simply apply the material on the area to be repaired and wipe away excess with a damp towel.
Armstrong Customer Relations and Technical Services:
1 800 233 3823
PLEASE SEND CORRESPONDENCE TO:
Customer Relations and Technical Services
Armstrong World Industries, Inc.
PO Box 3001, Lancaster, PA 17604-3001
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