Efloors.com is committed to providing all our customers with superior
service, and shipping is no exception. We utilize only the most reputable
and reliable freight carriers to deliver your order in a safe and timely
- All orders will be processed within the following business day.
Should you order contain all “In-Stock for Immediate Delivery” items,
your order will ship the following business day after processing.
If your order contains merchandise labeled as “Ships in 3-5 business
days” or “Ships in 5-7 business days”, we ask that you allow the
outlined time frame for the material to be received into our warehouse.
Once we receive the material, your order will be prepared for shipment
and in route to you within the following business day.
- Upon shipment, you will receive an email containing tracking
information along with the name of the freight carrier handling
your shipment. For any orders not shipped via UPS, the freight carrier
will contact you to make a delivery appointment.
ADDITIONAL CHARGES WILL APPLY TO RE-ROUTED SHIPMENTS.
PLEASE CALL TO OBTAIN RATE INFORMATION.
How We Deliver Your Order
- Orders with a total weight of less than 150 lbs. are shipped
UPS ground. For UPS orders, you have the option to upgrade your
shipping option during the checkout process. Any order with a total
weight of 150 lbs. or greater will be shipped via a freight carrier
other than UPS.
- All of our freight shipments require you to be present – Your
signature is required. Freight shipments cannot be delivered unless
a responsible adult is present at the shipping address during the
scheduled delivery time frame given by the shipping company.
IF A RESPONSIBLE ADULT IS NOT PRESENT AT THE TIME
OF DELIVERY OR IF THE FREIGHT CARRIER CANNOT REACH YOU TO COORDINATE
A DELIVERY APPOINTMENT, ADDITIONAL SHIPPING AND STORAGE FEES WILL BE
APPLIED TO YOUR ORDER.
- Freight shipments will be unloaded curbside. It is your responsibility
to arrange movement of the materials beyond this point. Delivery
personnel are not permitted to enter a customer’s home at any time.
- It is your responsibility to arrange for assistance carrying
the shipment into their homes if it is needed; delivery personnel
are not permitted to assist with this in any way.
You must inspect all materials and sign for your order upon delivery.
If you find discrepancies, you must contact Efloors.com within 3 business
days of delivery. For more information, please review our
Inspecting Your Delivery policy.