Finish and Wear Warranty - Shaw Industries Group, Inc. (“Shaw”) warrants to the original purchaser that its face surface wear layer will not peel off, wear through, or delaminate for the indicated period of time, from the date of purchase.
Lifetime Structural Integrity Warranty - Shaw warrants that these engineered hardwood floors, in their manufactured condition, will be free from defect in material and workmanship including milling, assembly, dimension and grading. Shaw additionally warrants that these engineered hardwood floors, will not warp, cup, buckle or delaminate when properly installed and maintained according to Shaw's installation instruction procedures. This warranty includes installation over a radiant heated concrete subfloor for approved floating installation methods, in the oak veneer species only.
Hardwood flooring being a natural product will continue to expand and contact during seasonal and temperature changes. Products when properly installed may experience slight separation between boards. If minor separations do occur, they are not covered by this warranty.
Product determined to have any possible defect by the person doing the installation should be returned to your dealer for inspection and possible replacement PRIOR TO INSTALLATION. All questions of product quality are to be addressed prior to installation.
What you should do if any of the above listed problems occur and you need warranty service:
You (the original purchaser) should notify the authorized Shaw Hardwood Flooring dealer from which the original purchase was made of any defect no later than 30 days after discovering the defect but within the time period of the applicable limited warranty.
You (the original purchaser) must present to that authorized Shaw Hardwood Flooring dealer the following items for a warranty claim to be considered:
a valid proof of purchase in the form of a sales receipt or other documents which establish proof of purchase
a description of the problem and/or a photograph/sample that clearly shows the warranty
What Shaw will do should you need warranty service:
If Shaw accepts a claim under this limited warranty, Shaw will authorize your dealer to repair or replace, at Shaw's option, the affected flooring material. If professionally installed, Shaw will pay the reasonable labor costs to perform the replacement or repair during the first five (5) years from the date of the original purchase. In the event that the style installed in the home is no longer available, Shaw will authorize your dealer to replace the affected floor with another style of equal value. The above described remedy is the purchaser's sole and exclusive remedy for claim under this limited warranty.
Each Shaw Hardwood Flooring Limited Warranty is subject to the following conditions:
This limited warranty is valid only in North America. The warranty is not transferable. It extends only to the original purchaser. This limited warranty applies only where the affected area of the Shaw hardwood flooring is visible and covers an area greater than 10% of the room. The flooring must be installed in accordance with Shaw hardwood flooring recommended installation instructions. This limited warranty shall not apply to damage arising from and specifically excludes any of the following:
Natural wood characteristics such as mineral streaks, small knots, grain variations etc. are normal characteristics and are not construed as defects; no two pieces of wood are the same and color or other variations will occur; we cannot guarantee against natural variations, nor the normal difference between color samples or photographs and colors of installed floors.
Indentation, scratches or damage caused by negligence, water moisture, insects, animals, and high heeled or spiked shoes.
Accidents, Abuse or Misuse. Warranty will be made void if man-made or natural disasters including leaking or broken plumbing, fire, flood, earthquake, or standing water occur during or after installation.
Shaw does not grant to any person or entity the authority to create for it any obligation or liability in connection with Shaw. Shaw shall not be liable to the purchaser or any other person for any incidental, special or consequential damages, arising out of breach of this limited warranty or any implied limited warranty (excluding merchantability). All implied warranties are hereby limited to the duration of this warranty. Some states do not allow the exclusion or limitation of implied warranties or the limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to the purchaser. This warranty gives the purchaser specific legal rights, such rights may vary from state to state.