Return Policy

Bear in mind all of the flooring products that Efloors offers contain the manufacturer warranty, to give you peace of mind that you are buying first quality, guaranteed products.  As noted below, we handle returns within 15 days of the original purchase invoice date and request of an R.A.#.  Thereafter, all applicable exchange and return responsibility is turned over to the manufacturer. Please note that warranty periods and services vary by manufacturer and product.  You will want to become familiar with these warranties. 

• Efloors.com® does not accept any returns on flooring accessories such as trim, molding, underlayment, flooring accessories (installation kits, vents, etc.), and product overages, etc. 
• There will be no return allowed on less than 4 cartons of any type of flooring
• Any custom made orders, including but not limited to transition pieces cut to specific lengths or custom area rugs, cannot be cancelled or returned.
• All returns require a Return Authorization Number (RA#).  You must get RA # prior to making a return within 10 business days of receipt of items
• On order cancellations, contact Efloors.com® Customer Service by telephone as soon as possible.  Do not email requests for an RA#
• If material has already been shipped and is in transit, you must make arrangements to return it.  Efloors.com® is not financially responsible for cancellations of orders that have already shipped
• You are responsible for supplying product samples and photographs, sent via UPS, for allegedly damaged items.  If product does have visible defects, UPS return shipping charges will be refunded
• Efloors.com® will not issue any credit for products that were opened after the first 2 cartons, in the event of product defect
• Material to be returned must be brought to a designated UPS freight terminal after an RA # has been issued from Efloors.com®
• You are responsible for paying return shipping charge on any return
• Partial cartons cannot be returned.  You will not receive any credit on opened cartons. If one piece is damaged in a carton, entire carton must be returned.  Any returned cartons must be complete cartons and factory sealed
• If order was shipped on a skid or pallet, product must be returned on the skid it was shipped on and in the same condition in which it was received
• Enclose original packing list with return
• Have Order # available when you call Efloors.com® Customer Service
• If you suspect damage upon receipt of your order due to shipping, accept the shipment and call Efloors.com immediately at 888-775-7595.  Any refused shipment without consent of Efloors.com® authorization will be subject to all the costs associated with a return (return shipping costs, restocking fees, etc.)  Note on the delivery receipt any noticeable damage, and keep a copy of paperwork provided by carrier.  Do not discard any flooring material until the claim can be resolved
• If you decide to cancel any part of, or an entire order, you will be responsible to pay the original freight charge, the return freight charge, and any restocking fee (which usually ranges from 10% to 25% of the order).  On occasion, the original freight charge is not the freight charge that appears on your invoice.  The actual freight that is paid to have an order delivered is normally much more than the amount listed on your invoice due to shipping promotions
• No returns will be accepted after 15 days from actual purchase date
• Efloors.com® is not responsible for any costs associated with repairing or replacing product that was installed with evident defects.  Products not installed properly will not be considered defective
• We are not responsible for return shipments damaged in return transit.  Once returned material is received, examined, inspected, and restocked, a credit or refund will be issued.  This process takes 4-6 weeks from the time the returned item is received
• Any item listed on Efloors.com® as a "Special Buy" is not eligible for a return