Refund Policy

Once your item is returned in its original unopened package, carton or container within 14 days of receipt, you will receive a full refund of your purchase price minus the actual non-promotional shipping costs of the original shipment, any return shipping charges, and a 20% restock fee.

Efloors.com processes refunds right away after receiving the return. You can expect to receive your refund within two to four weeks after shipping your item back to us. One of the members of our staff will be in touch with you either by phone or email with the details of your refund. Refunds shall be issued in the same form of payment as that used to make your purchase.

All returned items are inspected upon receipt. If the item has been opened or shows signs of soil, damage, or wear you may be subject to a partial refund and/or charges for both original shipping and return costs.

Shipping Charges and Restock Fees: : Efloors.com shall cover the return shipping charges and restock fees under the following conditions:

  • Defective merchandise received
  • Merchandise damaged in transit
  • Incorrect shipment received due to our error

If you decide to return your purchase for a full refund, you will be responsible to pay the actual non-promotional shipping costs of the original shipment, any return shipping charges, and a 20% restock fee.

For more information...

Pricing Policy
Ordering Policy
Shipping Policy
Receiving And Inspecting Your Delivery
Return Policy
Non-returnable Items
How To Return An Item
Refund Policy
Cancelled Orders