Receiving and Inspecting Your Delivery
We at Efloors.com have carefully screened our shippers, so it is
rare that you would have visible damage to your delivery. If you do,
however, discover visible damage, we ask that you , please:
- NOTATE the Bill of Lading. Damages not noted at time
of delivery may not be covered for refund or replacement.
- Only REFUSE material that is damaged on arrival. We recommend
that you accept the intact portion of your shipment and refuse the
amount that is damaged. This will help us expedite the replacement
process for damaged goods
- DO NOT DISCARD the damaged material. Once reported, the
damaged material is the property of the carrier and they have 30
days to decide if they wish to inspect, pick-up or discard the material.
- NOTIFY us immediately. You have 3 business days to acknowledge
a claim. Call us at 1-888-522-5456 or contact
us. Refer to our Freight Claims Policy (below) for complete
Should you discover that your merchandise has been damaged after
opening the packaging, do not proceed with installation. We will request
digital pictures of the damaged merchandise which will be utilized to
initiate a damage claim. Call us right away (within 3 business days
after delivery) at 1-888-522-5456 or contact
us to report the damage. We’ll take it from here. Refer to our Freight
Claims Policy (below) for complete details.
Incorrect or Incomplete Delivery:
We are human and sometimes mistakes happen. We sincerely apologize
if we ship the wrong goods. We’ll resolve the discrepancy as quickly
as possible. Call us right away (within 3 business days after delivery)
at 1-888-522-5456 or contact us to report
the discrepancy. A member of our staff will contact you to provide a
replacement or issue a refund.
Freight Claims Policy:
We're committed to providing the best possible service in the flooring
industry. Although claims can be cumbersome, it is our intention to
make this process as painless to you as we possibly can. If you have
found damaged or defective material prior to installation, we are happy
to take care of the issue. Installation is acceptance.
All claims for shortage/deduction must be made
within 3 business days after receipt of goods.
Please be prepared to follow the steps below so that your claim may
be processed in a timely manner:
- Provide a brief description of the issue.
- Minimum of (6) pictures clearly showing the issue.
- Reference your order number on all communications.
- Include contact information; email address and a working phone
- Preferred resolution; either credit or replacement.
For more information...
Pricing PolicyOrdering PolicyShipping PolicyReturn PolicyNon-returnable ItemsHow To Return An ItemRefund PolicyCancelled Orders