Non-Returnable Items does not accept returns for the following products:

NOTE: We can accept a return on four cartons or more. cannot authorize a return on less than four cartons of any flooring.

  • Items that have been unboxed, installed, soiled, damaged or used
    Installation is considered full acceptance of the material in the condition it was received.
  • Accessories (Transition molding pieces, Underlayment, Floor Care Products, Installation kits, etc.)
  • “Final Sale” or “Clearance” items
  • Discounted items and special offerings
  • Other selected items, as noted on the product description page
  • Special order, custom-made or cut roll merchandise
  • Items delivered over 14 days

For more information...

Pricing Policy
Ordering Policy
Shipping Policy
Receiving And Inspecting Your Delivery
Return Policy
Non-returnable Items
How To Return An Item
Refund Policy
Cancelled Orders