Effective as of May 01, 2007
HARDWOOD WARRANTY
Residential Warranty
NobleHouse Natural Hardwood Flooring
NobleHouse extends the following warranty features to our customers. Please accept these terms as our assurance to you that NobleHouse natural hardwood flooring products are produced to the closest possible tolerances under carefully controlled conditions. As you enjoy the beauty of your new NobleHouse natural hardwood floor, please remember that each piece is a product of nature. Each piece of NobleHouse Natural Hardwood Flooring will be different from every other piece, and will carry the individual character of nature itself. No two pieces will be exactly the same. Please read your NobleHouse Customer Protection Warranty carefully, and enjoy the lifetime of benefits that can come only from natural hardwood flooring from NobleHouse.
This warranty is extended only to the original purchaser of the NobleHouse floor, for as long as you own your home. This warranty is not transferable.
Pre Installation Notice: If any defect is visible at the time of installation, it is the responsibility of the installer to NOT install that piece. Always allow 5% extra for cutting allowance.
WEAR LAYER WARRANTY
The wear layer finish is warranted as per product. Endurian 25 with aluminum oxide carries a 25 year wear-through warranty. Endurian 10 UV cured urethane carries a 10 year wear-through warranty from the date of purchase when used in your residence. It is important to keep the floor free of dirt, dust and other abrasives that can cause excessive wear. Please read the Easy Cleaning Section for tips on maintaining the beauty of your finish. Note: This warranty does not apply to scratching or loss of gloss that can result in any urethane finished hardwood floor as a result of normal traffic.
LIFETIME STRUCTURE WARRANTY
YOUR NEW FLOOR IS WARRANTED FOR A LIFETIME against manufacturing defects, as long as you own your home. If the structure of your floor should fail due to manufacturing defects, such as de-lamination, at any time, we will replace the defective product.
IF YOU HAVE A PROBLEM:
In the unlikely event that you should have a claim, please contact the dealer where you purchased the floor. It is the responsibility of the dealer to initiate any inspection of the flooring to determine the cause of the problem. If the problem is caused by a manufacturing defect. NobleHouse will repair or replace the damaged piece(s) according to accepted industry standards, at our option.
If you cannot contact the dealer, or need additional assistance, please call NobleHouse at
800-411-1526, or write to our headquarters at:
NobleHouse Floors, a division of Floorco International North America, Inc.
505 Buffalo Run Road, Suite 106, Shepherdsville, KY 40165
Please provide a proof of purchase with date for claims to be processed.
NobleHouse reserves the right in all cases to make an inspection of the installation, and may require samples to be removed from the floor before processing a claim.
EXCLUSIONS:
NobleHouse Natural Hardwood Flooring is a product of nature. Naturally occurring variations and character are not considered manufacturing defects. Flooring pieces that are obviously damaged or otherwise unsuitable should not be installed. A 5% allowance for cutting is standard in the industry. NobleHouse Natural Hardwood Flooring is always susceptible to normal color change due to the sun's ultraviolet rays. Sun fade is not a manufacturing defect. Installation of drapes or ultraviolet resistant coatings on windows may be advisable in some cases. Damage due to water or moisture is not a manufacturing defect. We do not warrant any installation. Scratches, gouges or indentations are not factory defects. NobleHouse does not warrant any products that are sold as "bargain", "cabin" seconds or non-standard products. This warranty is the sole and complete statement of NobleHouse flooring, and is in place of all other Warranties, express or implied. NobleHouse assumes no liability for incidental or consequential damages or injuries. Some states do not allow the exclusion of limitation for incidental or consequential damages. In that case, these limitations may not apply to you. This warranty gives you specific legal rights, and you may have other rights that vary by state. All legitimate claims will be settled by NobleHouse at the sole discretion of NobleHouse.
Settlement may include repair, refinishing or replacement of affected flooring pieces.
HARDWOOD WARRANTY
Residential Warranty
NobleHouse Natural Hardwood Flooring
NobleHouse Floors, a division of Floorco International North America, Inc.
505 Buffalo Run Road, Suite 106, Shepherdsville, KY 40165