Warranties and Floor Care
Effective as of April 15, 2006
LIMITED WARRANTY FOR RESIDENTIAL USE
Mannington warrants that your Mannington Laminate Flooring panels will be free from manufacturing defects and, for the applicable warranty period*, under normal household conditions**, will not fade under artificial light or sunlight, stain or show wear through the image layer and will resist water damage.
*The applicable warranty period is 25 years for the Revolutions Tile and Plank, NatureForm Tile and Mannington Laminate Collections and 15 years for the V-Lock (Value Lock) collection, in each case measured from the date of purchase.
**Normal household conditions means those daily activities commonly associated with residential use.
LIMITED WARRANTY FOR LIGHT COMMERCIAL USE
Mannington warrants that your Mannington Laminate Flooring panels from the Revolutions Tile and Plank, NatureForm Tile and Mannington Laminate Collections will be free from manufacturing defects, and for a period of 5 years following the date of purchase, under light commercial use*, will not fade under artificial light or sunlight, stain or show wear through the image layer.
*Light commercial use means use in environments which do not have heavy commercial traffic, including art galleries, banks, bookstores, boutiques, coffee shops, dry cleaners, gift shops, hotel rooms, jewelry stores, professional offices (i.e. accountants, lawyers, physicians, dentists, and optometrists), photography studios, styling salons and waiting rooms.
REMEDIES AVAILABLE TO YOU
If a panel fails to perform as stated in the applicable Limited Warranty, Mannington will, at its option, (i) repair the panel without charge to conform to the warranty; or (ii) replace the panel without charge with a panel from the same collection, if it is still available, or a panel of equal value and/or quality. If your floor was installed by a professional flooring contractor hired by you, Mannington will also pay for the professional labor cost to install your replacement floor. If Mannington repairs or replaces a panel as a result of a warranty claim, you will be required to clear at your expense any items placed over the affected areas subsequent to the original installation.
Warranty coverage for a replacement panel will be limited to the remaining time of the original warranty.
THESE ARE YOUR EXCLUSIVE REMEDIES UNDER THE LIMITED WARRANTIES SET FORTH ABOVE.
UNDER THE TERMS OF THESE LIMITED WARRANTIES, MANNINGTON WILL NOT BE LIABLE FOR INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR OTHER DAMAGES OF ANY KIND, NO MATTER WHAT THE CAUSE.
Note: Some States or Provinces do not allow the exclusion or limitation of incidental or consequential damages so the above limitation or exclusion may not apply to you.
THERE ARE NO IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, EXTENDING BEYOND THE TERMS OF THESE LIMITED WARRANTIES.
Note: Some States or Provinces do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
EXCEPT AS SET FORTH HEREIN, THERE ARE NO EXPRESS WARRANTIES MADE BY MANNINGTON COVERING THIS PRODUCT.
This warranty gives you specific legal rights, and you may also have other rights which vary from State to State in the U.S. or Province to Province in Canada.
IF YOU HAVE A WARRANTY CLAIM...
Contact your retailer and describe the problem. In many instances, the retailer can provide you with a solution correct the situation.
If you need additional assistance or wish to file a claim, simply call Mannington Customer Care at 1-800-FLOOR-US (1-800-356-6787). Proof of purchase is necessary (store receipt) to verify all warranty claims.
Our representatives will provide you with helpful information to address your concern, or walk you through the easy steps to file a claim. We will make every effort to ensure that your claim is processed quickly and fairly.
You may also write to us at:
Mannington Laminate Floors
Attn: Claims Department
210 N. Pendleton Street
High Point, NC 27260
For your reference, fill in the following information and keep this sheet handy.
Retailer where you purchased your Mannington Laminate Floor:
Store Phone Number:
LIMITED WARRANTY EXCLUSIONS AND CONDITIONS
Mannington's Limited Warranties apply only to floors purchased after April 15, 2006. Proof of purchase is necessary to verify all warranty claims.
The Limited Warranties do not apply to "seconds" or "mill trial" grade products.
The Limited Warranties apply only to the original purchaser and the original installation site, and are not transferable.
The Limited Warranties do not cover conditions or defects caused by improper installation, the use of improper adhesives, inadequate sub-flooring or improper sub-floor preparation.
The Limited Warranties apply only to products installed indoors.
The Limited Warranty that Mannington's Laminate Flooring panels will resist water damage is subject to the following:
The Limited Warranty does not apply to the V-Lock (ValueLock) Collection.
The Limited Warranty covers only topical moisture resulting from normal household use, such as wet shoes, liquid spills or dripping while exiting the bath, tub or shower, provided such topical moisture is promptly removed.
The Limited Warranty excludes damage caused by flooding, running water or standing liquids.
The Limited Warranty does not apply to panels installed in wet areas unless they are installed in accordance with Mannington's recommended installation guidelines for wet areas as set forth in the Mannington Professional Installation Guide, a copy of which may be obtained by calling 1-800-FLOOR-US (1-800-356-6787)
The Limited Warranties do not cover construction related damage.
The Limited Warranties do not cover panels that have been installed with obvious visual defects.
The Limited Warranties do not cover conditions caused by improper use or maintenance, such as:
Loss of gloss or build-up of dulling film due to lack of maintenance or improper maintenance.
Damage resulting from failure to follow floor care instructions.
Damage caused by scuffs, scratches, cuts, impact, caster wheels or vacuum cleaner beater bars.
Damage caused by chemicals, burns, fires and other accidents.
Damage caused by abuse (i.e. dragging heavy or sharp objects across the floor without proper protection).
The Limited Warranties do not cover variations of color, shade or texture of the panels you purchase from those shown on samples or photographs.
The Limited Warranties for light commercial use do not cover panels that have been stored or installed in areas that are persistently wet (e.g. saunas or bathrooms with showers or tubs).
MANNINGTON FLOOR CARE INSTRUCTIONS
A Mannington Laminate Floor is the closest thing there is to a "maintenance free" floor. The melamine-impregnated surface with aluminum oxide makes it resistant to dirt and dust.
Ordinarily vacuuming or sweeping is usually sufficient to keep the floor clean. If needed, occasionally clean with a cloth or mop (micro-fiber or terrycloth hooded) slightly moistened with Mannington's Ultra Clean System.
The overall stain resistance of our Mannington Laminate floors is excellent and most spills will wipe off quickly and easily with a clean, white cloth. Removing certain substances may take a little extra effort, as outlined in the chart below.
Juice, Wine, Grease or Chocolate:
Dampen a rag with Mannington Ultra Clean and spot clean.
Cigarette Burns, Asphalt, Shoe Polish, Paint, Ink, Crayon, Dried Foods or Nail Polish:
Dampen rag with alcohol or nail polish remover and spot clean.
Candle Wax or Chewing Gum:
Allow to harden and gently scrape with plastic scraper.
For items not covered by the chart, call Mannington Customer Care at 1-800-FLOOR-US