L.W. MOUNTAIN Hardwood Floors has the following limited warranties
1. Lifetime structural
warranty
2. 25 Year finish wear-through
warranty
This limited warranty is made subject
to the following conditions:
- The flooring must be used only
indoors in residential areas
- The surface wear must not have
occurred as a result of incorrect maintenance or accidents such as damage caused
by scratching, impact and cutting
- The surface wear must be readily
visible (approximately 10% of the installed floor). Gloss reduction is not
considered surface wear.
- LWM warrants its products are
free from manufacturing defects in lamination, milling and assembly for as long
as you own it. LWM also warrants that its products will not buckle, cup or
warp when properly installed and normal humidity in the home (40% - 60%) is maintained
according to LWM recommended procedures.
- Wood is a natural product, variations
in its grain pattern, color and/or texture are normal and are not considered defects
and no warranty shall apply to those. The warranty will not apply to the natural
color changes, which occur in wood over time.
WARRANTY EXCLUSIONS
LWM warranties do not cover indentations,
scratches, or damages caused by negligence, exposure to extreme heat, dryness, or
water saturation, accidents, abuse, misuse, indentations from stiletto heels, stains
as a result of chemical or industrial products, improper installation and maintenance,
insufficient protection or improper alterations of the original manufactured product.
This writing is the complete and exclusive
statement of the warranty and is in lieu of all other express and/or implied warranties.
LWM assumes no liability for incidental or consequential damages. This
warranty gives you implied warranties. LWM assumes no liability for incidental
or consequential damages. This warranty gives you specific legal rights and
you may also have other rights that vary from state to state. The sole remedy
provided herein is the repair or replacement of defective product.
PREVENTIVE CARE
Use rugs inside and outside entrances
to prevent sand and abrasives from being tracked onto floor. Use soft woven
rugs. Clean or replace rugs as needed.
Apply felt pads on all furniture legs
to ease movement and prevent scratches. When moving furniture or appliances,
use caution to avoid scratching, indentations or gouging.
Use large soft polyurethane or rubber
casters versus narrow rigid plastic ones.
Maintain relative humidity level between
40% - 60% for your good health, your wood floor and furnishings. In high humidity,
the use of air conditioners or dehumidifiers will control the environment. During
dry periods, use a humidifier to control shrinkage.
Stiletto heels and spiked sport shoes
are not recommended on any wood flooring.
MAINTENANCE
Wipe up spills quickly to protect
wood from excess liquid.
Sweep or vacuum your floor regularly
to prevent dirt, dust and abrasives that can scratch or dull its finish.
NOTE: Vacuum
only with a hard floor attachment. A revolving beater bar brush can hold dirt
which can damage the finish.
Clean your floor as needed with any
wood floor cleaner.
NO WAXES, POLISHES, OIL BASED
DETERGENTS OR ABRASIVE LEANERS SUCH AS STEEL WOOL CLEANERS.
Spray a light mist onto the floor.
Mop floor in a back-and-forth motion in the same direction as strips for best
results.
Never pour water or liquid cleaner
directly onto floor surface.
FLOOR CARE TIPS
Larger pets should have their claws
trimmed to avoid scratching floors.
For more difficult stains, dampen
a cloth with mineral spirits and clean mess.
Minor dents or scratches; use a matching
wood filler available at your local hardware store.
Large scratches or damage, consult
a professional.
Changes in wood color over time are
due to the natural process of wood aging and not to the yellowing of the finish.
Direct sunlight will increase this
phenomenon. UV protective film applied on windows can help to slow the process
in addition to your energy savings.