My Efloors.com Account

Exclusions To Warranty
These warranties are exclusive to the original purchaser of Great Northern Hardwood Flooring products and may not be assigned or transferred. This is a residential warranty only and exclusions include damages arising from subflooring, plumbing breakage or leakage and similar catastrophes, and failures arising as a result of hydrostatic pressure.  

The following are excluded from this warranty:  

• Improper Storage, Handling or Installation.   Installation instructions must be followed. Subflooring must be dry and properly installed.  
• Improper Maintenance.   Maintenance instructions must be followed and in particular the floor cannot be wet mopped.  
• Extreme Conditions.  The humidity level in the home must be in the 40% - 60% range throughout the year using air conditioners, humidifiers or dehumidifiers as appropriate.  
• Gapping of Planks.  This warranty does not cover gapping caused by natural expansion and contraction, improper seating of planks during installation or by mastic memory.  
• Abuse or Misuse.  This warranty does not cover damage caused by neglect, abnormal use or misuse, application of solvents, corrosives or other chemicals to the flooring, color change, excessive pivot and point-loads, stiletto shoes, heavy furniture or equipment, unpadded furniture feet, water, pet claws, pet urine, damage from sand, pebbles or other abrasives or other unintended uses.  
• Water Damage.   This warranty does not cover damage caused by moisture penetration through the subfloor, flooding, leaking plumbing, overflowing sinks or similar water damage.  
• Insect Infestation.  This warranty does not cover any insect infestation after the product has left the factory.  
• Radiant Heat Warranties.  Only low temperature radiant heating systems which are regulated to never exceed 80°F at the wood surface may be used. If surface area is allowed to exceed 80° all warranties are void. Only Float-In installations are acceptable for Radiant Heat subfloors. Maple, Beech, Ash and Asian Jatoba expand and contract more than other wood species. There is a greater risk of gaps occurring especially when installed over radiant heating systems. Such gaps are NOT manufacturing defects and are not covered by this warranty.
• Natural variations.  Wood is a natural product, containing natural variations in color, tone and grain. We do not warrant against natural variations in color within the floor nor variations between samples and the installed floor. Variations may also develop over time because of varying exposure to sunlight or UV light.

Other items not covered under the warranties include damage caused by natural events such as hurricanes, tornadoes, earthquakes, and floods; installation of flooring with visible defects; construction traffic abuse to the surface of the flooring; use of non-recommended nailers, staplers or adhesives; squeaking, popping or crackling by any cause other than the mismanufacture of the tongue or groove.  

In the event that there is a claim against this warranty, Great Northern Hardwood Flooring will pay for one replacement of the portion of the installation that is defective. This includes all reasonable materials and labor. Great Northern Hardwood Flooring excludes and will not pay consequential or incidental damages under this warranty. The sole remedy provided herein is the repair, refinish or replacement, at the sole option of the manufacturer. In the unlikely event that the manufacturer is unable to correct the failure after a reasonable number of attempts, the manufacturer will refund, if requested, the purchase price of the portion of defective floor on a prorated basis. Any attempt to repair or replace the floor prior to the manufacturer's inspection and authorized repair actions will void this warranty. This warranty does not include the cost of labor if the flooring is installed by other than professional installers. It does not apply to any products designated or sold as B-grade which is sold "as is." There are no other warranties, including merchantability or fitness for a particular purpose, expressed or implied other than those listed within this warranty. This warranty will not be deemed to have failed its essential purpose while Great Northern Hardwood Flooring is willing to repair or replace defective goods.  

Some states do not allow the exclusion or limitation of incidental or consequential damages and therefore, this exclusion may not apply. This warranty gives you specific legal rights which may vary from state to state.

Warranty Service
To obtain service under this warranty start with your dealer or failing that contact Great Northern Hardwood Flooring, PO Box 10869, Portland ME 04106