Frequently Asked Questions

How do I place an order?

To place an order, find the product(s) you want, add them to your shopping cart, and then follow the prompts to complete your personal and payment information.

How long does it take to receive an order?

Your order will usually arrive 5-10 business days from the day you place the order until the day your flooring order arrives. 

Will I be notified whether the item is in stock?

Yes. All orders are processed within 24 hours of when they are received, and you will be sent email updates regarding shipping details and product availability. 

Are samples available?

Yes. Samples are available for most products.  To order, click the "Order Sample" button on the product detail pages.  There is a small cost associated with each sample, however SHIPPING IS FREE.  

How do I know my order has been successfully submitted?

After you have completely submitted your order you will be given a reference number.  You will also receive a confirmation email message summarizing your order and reaffirming your order reference number.  Note: Make sure that the email address you provide is correct so that your confirmation messages will be promptly received.  See details on Ordering.

What choices do I have for method of payment?

Efloors.com® accepts VISA, MasterCard, Discover, and American Express

What steps have been taken to secure and protect my personal information?

Ordering online from Efloors.com® is fast, easy and secure.  Efloors.com® does not share customer information with any third parties and encrypts all personal information.  See details on our Privacy Policy. 

How is sales tax calculated?

Sales tax is charged to any order that originates and/or is sent within the State of Illinois. By law, sales tax is applied to the full amount of the order, including shipping and handling charges. All orders originating and/or sent outside of the state of Illinois are not charged sales tax and it becomes the responsibility of the purchaser to pay the appropriate tax to his/her state. During the ordering process, the state used in the billing address will be used to calculate sales tax.

What are my shipping options?

Most orders are sent via UPS ground residential shipping, but for larger flooring orders we use well-known common carriers such as UPS Freight, R&L Carriers, and Estes Freight to name a few.  A variety of shipping options are available including Express delivery where additional costs may apply.  Every effort is made to ship all orders within 24 hours of the time and date the order is submitted.  See details on our Shipping Policy.

How are shipping charges determined? 

All shipping & handling charges are calculated by the weight of the product selected and destination zone using tables supplied by all common freight carriers.  Our service personnel will ensure you are getting the best rate and service for your location.

Where do you ship?

Efloors.com® ships throughout the United States including Alaska and Hawaii.   If you reside in Alaska and Hawaii, please call Efloors.com® customer service for rates - (888) 775-7595.

Can I ship parts of my order to different addresses?

No, you can only specify one "ship to" address per order.  If you need to send items to multiple addresses, simply place separate orders for each address.

What is your return policy?

Efloors.com® unconditionally guarantees all products.  If you are not completely satisfied with your purchase, you may return it to Efloors.com® for a prompt refund within 15 days.  All returns should be sent to: Efloors.com; 1000 Brook Forest Avenue; Shorewood, IL 60404.  See details on our Return Policy.

Can I cancel my order once I place it?

At this time we cannot offer our customers the ability to cancel their order once it is placed. We do, however, guarantee your 100% satisfaction with the products we sell. 

How do I contact Efloors?

Contact Efloors.com® by email, phone or fax.  Email us at info@efloors.com; fax to (815) 436-4951, or call us toll-free at (888) 775-7595, during normal business hours; Monday through Friday, 8:00am to 5:00pm Central Time.