1. How do I place an order?
2. How long does it take to receive an order?
3. Will I be notified of my order status?
4. Are samples available?
5. How do I know my order has been successfully submitted?
6. Which payment methods do you accept?
7. What steps have been taken to secure and protect my personal information?
8. How is sales tax calculated?
9. What shipping options are available?
10. How are shipping charges determined?
11. Where do you ship to?
12. Can I ship parts of my order to different addresses?
13. What is your return policy?
14. Can I cancel my order after it is placed?
15. How do I contact Efloors.com?
Placing an order with Efloors.com is fast and easy! Once you have found your product, simply add your desired amount into the quantity box on the product page and click on the "Add to Cart" button. The product will be added to your cart, giving you the option to continue shopping or to checkout and complete your order by entering your billing and shipping information. Return to FAQ
All orders will be processed within the following business day. Lead times vary from manufacturer to manufacturer, so please be sure to check the product page for information on individual items. Should you order contain all "In-Stock for Immediate Delivery" items, your order will ship the following business day after processing. If your order contains merchandise labeled as "Ships in 3-5 business days" or "Ships in 5-7 business days", we ask that you allow the outlined time frame for the material to be received into our warehouse. Once we receive the material, your order will be prepared for shipment and in route to you within the following business day. Return to FAQ
Yes! Efloors continually updates you on your order status through emails sent to the email address you provide. As soon as you place your order, you can expect to receive an email confirmation. A second email containing your tracking information will be sent once your product has shipped. A third and final email will be generated once we have received delivery confirmation from your freight carrier. Return to FAQ
Yes! Samples are available for all of our flooring products. To place your sample order, simply click on the "Add Sample to Cart" button found on the product page. Please note that there is a small shipping cost associated your sample order; however, YOUR SAMPLES ARE FREE! Return to FAQ
Once you have completed the checkout process, you will be provided with an order ID number. You will also receive an email confirmation showing your order ID number along with all of the details of your order. Note: please ensure that your email address is entered correctly during the checkout process. This allows us to keep you informed of your order status. Return to FAQ
Efloors.com accepts Visa, MasterCard, Discover, American Express, PayPal, and eChecks via PayPal. Return to FAQ
A sales tax of 7% is charged only to orders with a billing or shipping address within the state of Illinois. On orders originating from and/or shipped to any other state, it is the responsibility of the purchaser to pay the appropriate tax to his/her state. Return to FAQ
Orders with a total weight of less than 150 lbs. are shipped UPS
ground. For UPS orders, you have the option to upgrade your shipping
option during the checkout process. The available options and associated
pricing will be displayed during that process.
All shipping and handling charges are specified by our preferred freight carriers. The weight of your order and the shipping location are the main factors used to determine shipping costs. Occasionally, Efloors will offer various shipping promotions, allowing you to take advantage of the best rates available. Please remember that shipping charges are determined by the individual freight company specified for your delivery and not by Efloors.com. As such, Efloors.com has no authorization to modify or reduce shipping charges related to your order. Return to FAQ
Efloors.com ships to locations throughout the United States including Alaska and Hawaii, as well as Canada. If you would like a personalized shipping quote to Alaska, Hawaii or Canada, please call our customer service department at 1-888-522-5456. Please note that shipments to these areas do not qualify for shipping promotions. Return to FAQ
At this time, Efloors does not have the ability to ship to different addresses. You can easily place separate orders with different addresses to accommodate such requests. Return to FAQ
Efloors would love to hear from you! You can reach us by email, phone or click on the live chat feature found on our website. Return to FAQ