EFLOORS.COM FREQUENTLY ASKED QUESTIONS

1. How do I place an order?

Placing an order with Efloors.com is fast and easy! Once you have found your product, simply add your desired amount into the quantity box on the product page and click on the “Add to Cart” button. The product will be added to your cart, giving you the option to continue shopping or to checkout and complete your order by entering your billing and shipping information. Return to FAQ

2. How long does it take to receive an order?

Many of our items are in stock and ready to ship. For in stock items, you can expect delivery in five business days or fewer! Other products will have to be brought in directly from the manufacturer. If your purchase includes order-in items, they will be inspected and shipped to you just as soon as we receive them. Lead times vary from manufacturer to manufacturer, so please be sure to check the product page for information on individual items. Return to FAQ

3. Will I be notified of my order status?

Yes! Efloors continually updates you on your order status through emails sent to the email address you provide. As soon as you place your order, you can expect to receive an email confirmation. A second email containing your tracking information will be sent once your product has shipped. A third and final email will be generated once we have received delivery confirmation from your freight carrier. Return to FAQ

4. Are samples available?

Yes! Samples are available for all of our flooring products. To place your sample order, simply click on the “Add Sample to Cart” button found on the product page. Please note that there is a small cost associated with each sample; however, SHIPPING IS FREE! Return to FAQ

5. How do I know my order has been successfully submitted?

Once you have completed the checkout process, you will be provided with an order ID number. You will also receive an email confirmation showing your order ID number along with all of the details of your order. Note: please ensure that your email address is entered correctly during the checkout process. This allows us to keep you informed of your order status. Return to FAQ

6. Which payment methods do you accept?

Efloors.com accepts Visa, MasterCard, Discover, American Express, and PayPal. Return to FAQ

7. What steps have been taken to secure and protect my personal information?

Ordering with Efloors.com is fast, easy and secure! A 128-bit, VeriSign Authorized SSL connection is used to encrypt all of your personal information. For more information regarding this issue, please see our privacy policy. Return to FAQ

8. How is sales tax calculated?

A sales tax of 7% is charged only to orders with a billing or shipping address within the state of Illinois. On orders originating from and/or shipped to any other state, it is the responsibility of the purchaser to pay the appropriate tax to his/her state. Return to FAQ

9. What shipping options are available?

Orders with a total weight of less than 150 lbs. are shipped UPS ground. For UPS orders, you have the option to upgrade your shipping option during the checkout process. The available options and associated pricing will be displayed during that process.

Any order with a total weight of 150 lbs. or greater will be shipped via a freight carrier other than UPS. Efloors.com has partnered with several respectable freight companies including UPS freight, R&L Carriers and Roadway to provide you with the most reliable service possible. For more detailed information, please view our shipping policy. Return to FAQ

10. How are shipping charges determined?

All shipping and handling charges are specified by our preferred freight carriers. The weight of your order and the shipping location are the main factors used to determine shipping costs. Occasionally, Efloors will offer various shipping promotions, allowing you to take advantage of the best rates available. Please remember that shipping charges are determined by the individual freight company specified for your delivery and not by Efloors.com. As such, Efloors.com has no authorization to modify or reduce shipping charges related to your order. Return to FAQ

11. Where do you ship to?

Efloors.com ships to locations throughout the United States including Alaska and Hawaii, as well as Canada. If you would like a personalized shipping quote to Alaska, Hawaii or Canada, please call our customer service department at 888-775-7595. Please note that shipments to these areas do not qualify for shipping promotions. Return to FAQ

12. Can I ship parts of my order to different addresses?

At this time, Efloors does not have the ability to ship to different addresses. You can easily place separate orders with different addresses to accommodate such requests. Return to FAQ

13. What is your return policy?

Efloors.com wants you to be 100% satisfied with your purchase! Please refer to our return policy for complete details. Return to FAQ

14. Can I cancel my order after it is placed?

Should you decide that the product you ordered isn’t right for you, we will accommodate cancellations as long as the order was not yet placed with the manufacturer. Please view the cancelled orders section of our return policy. Return to FAQ

15. How do I contact Efloors.com?

Efloors would love to hear from you! You can reach us by email, phone, fax or click on the live chat feature found on our website. Return to FAQ

Email: info@efloors.com
Toll-Free Phone: 888-775-7595
Fax: 815-436-4951

Our Certified Flooring Consultants are here to help you:
Monday – Friday: 8:00 AM – 6:00 PM CST
Saturday: 9:00 AM – 5:00 PM CST