Quiet Comfort™ Premium Flooring Underlayment
Quiet Comfort™ Advanced Flooring Underlayment
Quiet Comfort™ Basic Underlayment
What is covered and for how long?
Armstrong guarantees to the original purchaser that for the warranty period of your Bruce® flooring, or up to 30 years from the original purchase when installed under any other brand flooring, when used in an indoor setting, that our underlayment:
Will be free from manufacturing defects
Is a moisture barrier for moister emissions up to 5 lbs/1,000sf/24 hours when seams are properly taped.
WHAT WILL ARMSTRONG DO IF ANY OF THE THINGS LISTED ABOVE HAPPEN?
If you make a claim and follow our service procedures within the first year after date of purchase:
Armstrong will provide materials either to repair or replace the defective area of the floor at our option. If the floor was professionally installed, Armstrong will also pay reasonable labor costs to repair or replace the defective area of your floor.
If you make a claim after the first year after date of purchase and before the end of your limited warranty period:
Armstrong will provide or pay a percentage of the reasonable material and labor costs (if the floor was professionally installed), for repair or replacement, at our option, of the warranted product. This percentage will be based on the number of years from the date of purchase and the remaining warranty period of the product, up to 30 years after date of purchase. For example, for a professionally installed product, which is covered by a 30 year warranty, Armstrong will pay 24/30th (or 80%) of the reasonable material and labor costs on an approved claim submitted 6 years after the date of purchase.
If you make a claim on a product covered for a Lifetime:
Within 30 years after date of purchase, Armstrong will provide or pay a percentage of the reasonable material and labor costs (if the floor was professionally installed), for repair or replacement, at our option, of the warranted product. This percentage will be based on the number of years from the date of purchase and the remaining period up to 30 years. Or the original purchaser has an option within the 30 years after purchase to instead receive a 5% discount on material only on the consumer's next purchase of an Armstrong laminate product.
If you make a claim 30 years after date of purchase, Armstrong will provide you, the original purchaser, with a 5% discount on material only on your next purchase of an Armstrong laminate product.
NOTE: Any repair or replacement is limited to colors and styles of products available at the time of repair or replacement. If the original design is no longer available, Armstrong has the right to substitute another Armstrong design of similar value. The product must be of a similar structure and the customer may choose the design.
WHAT IS NOT COVERED BY THIS WARRANTY?
This warranty does not cover damage caused by:
Improper care and maintenance (see our Care Instructions).
Accidents, abuse or misuse.
Abnormal wear and tear such as damage caused from spike heel shoes, insufficient protections from furniture, pebbles, sand and other abrasives.
Improper installation or workmanship, not in accordance with Armstrong's installation instructions.
Water trapped beneath the floor due to improper subflooring or underlayment.
Exposure to extremes of temperature or relative humidity.
Water due from excessive moisture in a concrete slab, hydrostatic pressure, flooding caused by malfunctions from appliances such as dishwashers, ice makers, refrigerators, sinks, pipes or from natural disasters.
Planks coming apart at the seams because they have been engaged/disengaged more than three (3) times (Bruce® Lock Laminate Flooring only).
Damage caused by vacuum cleaner beater bars and hard or metal caster wheels.
When vacuuming, we recommend using the wand attachment on your vacuum.
If rolling casters are used, we recommend only soft wheels that are wide enough to support the load.
Hard or metal caster wheels (if rolling casters are used, we recommend only soft wheels that are wide enough to support the load).
Damage caused by pet urine which has not been promptly wiped up and removed.